It is important to us that you are satisfied with the quality of care and services you receive while you are a client or patient at any of the TCC locations. Our quality of service and care we provide to you is of our highest priority. To help uphold this high standard we offer many customer experience resources including; the Customer Experience Program, handbooks and guides, and ways that you can communicate your concerns to us.
Patient Experience Program
The Health Services Patient Experience Program, and our Customer Experience Manager, are here to assist patients throughout their time receiving services. If you need assistance navigating through your health care delivery system, please ask to speak with the Customer Experience Manager or a Patient Navigator.
Patient and Client Resources
- Our Patient Handbook (2MB) is a comprehensive source for information on Health Services.
- Patient/Client Rights & Responsibilities are important to offering high quality care and services.
Our Quality Management (QM) staff is dedicated to ensure that qualified personnel deliver state-of-the-art care and services. We have adopted seven objectives and several aspects of quality care to help guide us in offering services, and would be happy to speak to you about how these shape our mission.
Purchased & Referred Care
Purchased & Referred Care helps patients navigate certain circumstances related to travel, errors in healthcare bills, and negotiates with providers, vendors, and government officials to offer you the best services available.