The Patient Experience Program is here to assist you. If you need assistance navigating through your health care delivery system, please ask to speak with our Patient Experience Team.
Answer questions about our health systems and processes
Accompany patients to appointments and take notes
Manage patient grievances and facilitate responses
Provide patient shuttle services
Provide expertise to employees on patient experience
Document comment card information submitted by patients and distribute kudos to employees
ANMC-TCC Patient Navigator assists patients, escorts and families in navigating a complex health system. Serves as liaison between family members and hospital/clinical staff to ensure both the patient’s and family’s desires, expectations and needs are considered and met through Patient and Family Centered Care.
Meet the Patient Experience Team
Patient Experience Manager
Patient Advocate ANMC-TCC
Lead Patient Navigator
Lead Patient Transport Specialist
Patient Transport Specialist
Patient Comments and Concerns
Our team handles all patient comments and concerns for TCC. To submit, please visit our Patient Feedback page.
Purchased Referred Care
Our Patient Experience Team can also help you appeal a Purchased Referred Care (PRC). Please bring with you the following:
- PRC denial with date of service
- Medical records report for denied services
- Bills from private facilities where you received care
We make every effort to achieve a high quality of health services by adopting this Patient Rights and Responsibilities Policy. If you have any questions about this policy, please consult our Patient Experience Team.