Customer Experience Program

TCC’s Customer Experience Program is here to assist patients and clients in navigating the health care delivery system or client services. We listen, problem solve, reach out to appropriate departments as needed, and help to close the loop so customers have the best experiences possible. Please ask to speak with our Customer Experience Team.

Our GOALS:

Engaged, Self-Reliant, and Satisfied Customers: TCC Region is well informed about services, empowered, and satisfied with services availability and quality.

  • Provide excellent patient navigation and advocacy.
  • Provide a high level of customer service to all customers.
  • Engage patients and customers in ownership of the health system.
  • Ensure effective customer surveying and feedback.

Contact Us:

What We Do:

Answer questions about our health systems and processes

Accompany patients to appointments and take notes

Manage patient grievances and facilitate responses

Provide guidance to TCC patients, escorts and families on the ANMC campus.

Facilitate communication between patients and the clinical teams for the best outcomes.

Provide patient shuttle services to patients for TCC medical appointments

Provide expertise to TCC employees on customer service and overall experience.

Document comment card information submitted by patients and distribute kudos to employees

Facilitate Purchased and Referred Care (PRC) Appeals

What We Don’t Offer:

  • We are not able to escort patients to Anchorage for medical care.
  • We are not able to offer shuttle services to and from individuals’ personal residences or various hotels in town.

Meet the Customer Experience Team

Leilani Sauer
Customer Experience Manager
ext.3143

Felicia Rodriguez
Patient Experience Coordinator 
ext.3792

Shawna Hytry
Patient Navigator 
ext.3484

Jenna Sommer
Patient Navigator 
ext.3774

Kristy Supsook
Patient Advocate ANMC-TCC
1-800-478-6682 ext.3604
Cell: 907-687-9193

Customer Comments and Concerns

Our team handles all patient and client comments and concerns for TCC.

To submit, please visit our Client Feedback page.

ALL COMPLAINTS OR CONCERNS WILL RECEIVE A RESPONSE WITHIN 14 DAYS OR SOONER.

Purchased Referred Care

Our Customer Experience Team can help you with Purchased Referred Care (PRC) appeals.
Please provide the following documents:

We make every effort to achieve a high quality of health services by adopting this Patient/Client Rights and Responsibilities Policy.  If you have any questions about this policy, please consult our Customer Experience Team.