Patient Experience Program

The Patient Experience Program can assist patients with the following:

• Questions about our health systems and processes.
• Patient transportation with our patient shuttle service.
• Accompanying patients to appointments to take notes.
• Managing grievances and facilitating responses.
• Guidance for patients, escorts and families while receiving care at the Alaska Native Medical Center in Anchorage.

What We Don’t Offer:

• We are not able to escort patients to Anchorage for medical care.
• We are not able to offer shuttle services to and from individuals’ personal residences or various hotels in town.

Our GOALS:

Engaged, Self-Reliant, and Satisfied Patients: TCC Region is well informed about services, empowered, and satisfied with services availability and quality.

• Provide excellent patient navigation and advocacy.
• Provide a high level of customer service to all customers.
• Engage patients and customers in ownership of the health system.
• Ensure effective customer surveying and feedback.

Our Patient Experience Team can help you with Purchased Referred Care (PRC) appeals.
Please provide the following documents:

• Patient Appeal Form PDF
• PRC denial with date of service
• Bill(s) from private facilities where you received care

We make every effort to achieve a high quality of health services by adopting this Patient/Client Rights and Responsibilities Policy.  If you have any questions about this policy, please consult our Patient Experience Team.

Our team handles all patient and client comments and concerns for TCC. To submit, please visit our Patient Feedback page.

ALL COMPLAINTS OR CONCERNS WILL RECEIVE A RESPONSE WITHIN 14 DAYS OR SOONER.

The ANMC-TCC Patient Advocates work closely with the medical teams at the Alaska Native Medical Center (ANMC) to ensure TCC patients receive clear communication about their care, excellent patient experiences, safe discharge plans, and access to support if concerns arise while at ANMC. Please reach out to our ANMC-TCC Patient Advocates if needed.

You can reach the ANMC-TCC Patient Advocates at either 907-378-8002 or 907-687-9193