Customer Feedback

We are here to help our clients and patients. After your visit, we send a message (to your phone or email) asking for feedback on your customer experience. We want to hear about your comments, concerns, or suggestions so we can correct problems. We value your feedback and use this to improve the experiences for all our customers. If you have a complaint, concern or suggestion regarding any aspect of your care, please ask to speak directly to:

  1. The person involved
  2. That person’s supervisor or the department director.

If you have voiced your concern to the department director and feel it has not been resolved, or if you wish to make a formal complaint, please speak with the Customer Experience Manager/Navigators. You may be asked to put your comments in writing. When submitting information, please give as detailed information as possible. If you like, you can use this format in submitting complaints:

  • The problem: Clearly state what’s wrong with your health care
  • The solution: Politely state what you believe will resolve your concern
  • The recap: State why you’re disappointed in your health care
  • The deadline: Provide a date by which you’d like a response

How to submit

Please email complaints or concerns to our Customer Experience Team

or mail it to:

Customer Experience Team
1717 W. Cowles Street
Fairbanks, AK 99701

or call TCC’s Customer Experience Program at
907-451-6682 ext. 1918

All complaints or concerns will receive a response within 14 days or sooner.