Strategic Plan

TCC has developed a five-year Strategic Plan, which will guide the work of the organization through 2015-2020. Each year TCC will determine the highest priorities and specific initiatives for that year. TCC management will report annually to the Board of Directors regarding progress made on implementing the plan.

View the most recent Strategic Plan Update (PDF 3mb)

Strategic Plan Goals & Objectives

Goal: TCC will provide strong leadership, communication and advocacy with its tribes.

Administrative Objectives:

  • Ensure a comprehensive well-supported advocacy effort across TCC and its member tribes
  • Improve the system for coordinating and prioritizing TCC program and tribal requests for legal assistance
  • Provide leadership in statewide and national tribal advocacy organizations
  • Promote Alaska Native culture and traditional values

Tribal Client Services Objectives:

  • TCS will demonstrate leadership by following cultural and traditional Athabascan codes of respectful interaction and professional conduct through documentation of key cultural principles
  • Support tribal priorities by identifying and working with key national tribal associations related to TCS programs and services
  • Tribal leaders are well informed about TCS programmatic activities
  • Promote Alaska Native culture and traditional values

Health Services Objectives:

  • Ensure effective advocacy with the U.S. Dept. of Health and Human Services & other relevant federal agencies
  • Ensure effective advocacy on health issues with the State of Alaska
  • Provide leadership in the Alaska Tribal Health System
  • Promote Alaska Native culture and traditional values

 

 

Goal: TCC will have excellent financial management and strong financial performance.

Administration Objectives:

  • Develop strategy for retiring/refinance bond debt
  • Achieve investment grade bond rating to enhance future capital capabilities
  • Provide timely financial data and enhanced budget reporting for program managers
  • Grow total revenue to $200 million by 2020
  • Establish a capital replacement plan
  • Complete a budgeting/contract support cost plan

Tribal Client Services Objectives:

  • Increase funding through additional program and self-generated revenue
  • Provide increased financial management training and support to Tribal Councils and Tribal Administrators

Health Services Objectives:

  • Successful transition to new federal cost coding requirements (ICD-10)
  • More effectively manage contract health services expenditures
  • TCC budget management systems will met management requirements
  • Third party health revenues will increase from $17M to $34M by 2020

Goal: TCC will acquire and maintain excellent facilities.

Administration Objectives:

  • Ensure a safe and secure environment to protect staff, customers, and property in all TCC service locations
  • Complete and implement a comprehensive master development plan for TCC facilities
  • Complete and implement a comprehensive maintenance and capital replacement plan for TCC facilities

Tribal Client Services Objectives:

  • Ensure a safe and secure environment to protect staff, customers, and property in all TCC service locations
  • Plan for TCS facility/space requirements in TCC owned buildings and community owned facilities
  • Identify funding and partner with tribes to plan for community facilities construction and maintenance

Health Services Objectives:

  • Ensure a safe and secure environment to protect staff, customers, and property in all TCC service locations
  • Complete a long-term range master development plan for CAIHC and other TCC owned health facilities
  • Support new, replacement, and renovation projects for TCC owned health facilities
  • Support new, replacement, and renovation projects for community owned health facilities
  • Complete and implement a strategy for maintenance and capital replacement of TCC owned health facilities
  • Complete and implement a plan for maintenance of community owned health facilities

Goal: TCC will provide excellent information technology in support of its services.

Administration Objectives:

  • Complete a comprehensive information technology assessment and follow-up for improving information technology operations
  • Meet the TCC organization’s and tribes information technology needs:
    • Address Health Information technology priorities
    • Complete a new community services tracking tool
    • Complete a new integrated client data system
    • Expand departmental data storage capacity
    • Address the IT infrastructure needs of TCC and tribal village offices
  • Advocate for village telecommunication/broadband expansion
  • Complete transition to electronic document processing

Tribal Client Services Objectives:

  • Create online applications for all TCS programs
  • Develop an integrated client database for TCS programs
  • Complete an electronic filing system for TCS

Health Services Objectives:

  • Ensure that health information technology systems meet TCC, state, and federal requirements
  • Fully participate in the Alaska Health Information Exchange
  • Telehealth services will expand to provide increased access to medical & behavioral services
  • All TCC health staff will be fully trained in health information technology

Goal: TCC will be staffed by a fully committed, satisfied and well-trained workforce.

Administration Objectives:

  • Maximize Native hire within TCC
  • Identify and recruit for more village based staff
  • Develop and conduct ongoing cross cultural sensitivity training
  • Ensure staff compensation is competitive with market
  • Enhance recruiting support and efficiency for program staffing
  • Implement a comprehensive staff training plan
  • Expand employee recognition activities
  • Expand career progression systems within TCC
  • Expand and develop internship and mentoring programs in TCC
  • Ensure that all staff have timely performance appraisals

Tribal Client Services Objectives:

  • Audit TCS operations to identify needed program enhancements to better serve tribal needs
  • Improve employee satisfaction by obtaining adequate staffing to avoid burn-out
  • Develop individual training plan for TCS staff
  • Increase training and skill development opportunities for TCS staff, village based/Fairbanks
  • Enhance employee satisfaction and retention through engagement, valuing feedback, and recognition

Health Services Objectives:

  • Maintain current village based health positions and expand as opportunities allow
  • Strengthen employee personal communications skills and cross cultural sensitivity
  • Health staff will receive competitive pay based on independent market comparisons
  • Reduce staff turnover and increase staff retention
  • Ensure that all staff have required competencies through a training plan

Goal: TCC will have strong internal coordination and external partnerships for service delivery.

Administration Objectives:

  • Facilitate key inter-departmental partnerships and coordination
  • Facilitate key external partnerships:
    • Fairbanks Native Association
    • Doyon
    • Denakkanaaga
    • Alaska Federal of Natives
    • Tribal Governments
    • Strengthen DOI/DHHS partnerships legislation and funding

Tribal Client Services Objectives:

  • Increase internal/external program and agency partnerships to leverage resources and services to address tribal priorities
  • Develop closer coordination and planning with Health
  • Facilitate key external partnerships:
    • Fairbanks Native Association
    • Doyon Foundation
    • Denakkanaaga
    • Interior Regional Housing Authority
    • University of Alaska – Fairbanks (UAF)
    • Fairbanks North Star Borough
    • Office of Child Support (OCS)
    • Alaska State Troopers
    • Alaska Fire Service
    • State Department Natural Resources
    • City of Fairbanks

Health Services Objectives:

  • Optimize the internal coordination of the various wellness and prevention activities
  • Improve coordination and partnerships for services for elders
  • Update a comprehensive health needs assessment for each TCC community
  • Facilitate key external partnerships
    • Alaska Native Tribal Health Consortium
    • Fairbanks Memorial Hospital
    • Fairbanks Native Association
    • Council of Athabascan Tribal Governments
    • Anaktuvuk Pass – North Slope Borough
    • Tanana Tribal Council
    • Yukon-Kuskokwim Health Corporation
    • Southcentral Foundation
    • Denakkanaaga
    • Tribes
    • University of Alaska – Fairbanks (UAF)

Goal: TCC will demonstrate the quality of its services.

Administration Objectives:

  • Establish and monitor quality measures for all programs
  • Maintain compliance with federal and state standards

Tribal Client Services Objectives:

  • Develop and implement health and safety standards that meet or exceed federal criteria for:
    • child care
    • foster care
    • respite care providers
  • Develop a response standard relating to telephone and emails with clients
  • Develop and implement measurable quality standards for the TCS programs

Health Services Objectives:

  • Achieve and maintain accreditation for all health facilities:
    • Accreditation Association for Ambulatory Health Care
      (AAAHC)
    • Commission on Accreditation of Rehabilitation Facilities
      (CARF)
  • Use performance goals and dashboard measures for all health programs
  • Meet and exceed Government Performance Results Act goals
  • Establish an effective compliance and risk management system

Goal: TCC will achieve high-efficiency business operations.

Administration Objectives:

  • Achieve cost savings through efficiencies in:
    • Purchasing
    • Processing
    • Storage
    • Security
    • Travel
  • Implement continuous improvement to achieve highly efficient and effective processes
  • Complete updating of all organizational policies and procedures

Tribal Client Services Objectives:

  • Develop a tracking and reporting system to improve the timely development and submittal of TCS program budgets
  • Improve monitoring of program budgets to control expenditures, optimize services to tribes and maximize indirect recovery
  • Secure single location for storage and distribution of TCS program supplies and materials
  • Audit and develop a current plan for TCS space usage

Health Services Objectives:

  • Strengthen and improve health services business operations
  • Expand new employee program orientation
  • Transition Purchased Referred Care to an electronic system
  • Achieve greater efficiencies through improved provider scheduling
  • Improve Willow House and Housing 1st Operations

Goal: TCC will expand and enhance essential services. Provide career education and training opportunities for home grown health provider.

Administration Objectives:

  • Strengthen Tribal Governments
  • Promote tribal management of lands and natural resources
  • Strengthen tribal community services infrastructure
  • Education, training, and employment and assistance for tribal members
  • Ensuring public safety and behavioral health, addressing substance abuse, violence, suicide and child protection
  • Promote healthy lifestyles
  • Timely access to integrated and coordinated medical care

Tribal Client Services Objectives:

  • Search for and obtain untapped federal agency resources available for tribes in our region
  • Expand the scope of services for self-governance compact to include additional BIA programs functions and services
  • All tribal governments will have tribally-designated constitutions, codes and written policies in an accessible format
  • All tribal governments will have clearly defined base membership rolls and accurate current membership lists.
  • All tribes will have an updated community plan
  • The TCC region will have a Comprehensive Economic Development Strategy (CEDS)
  • Develop additional revenue for Cadastral Survey
  • Advocate and plan for the management of “Lands into Trust”
  • Improve real-time land title services
  • Provide advocacy, technical assistance and generate additional revenues to support the Hunting and Fishing Task Force
  • Recovery of King Salmon through advocacy and co-management to increase escapement and harvest
  • Protect tribal water rights and ensure water quality
  • Expand village housing opportunities
  • Assist tribes to use local labor and natural resources to build homes
  • Develop a regional energy plan
  • Assist tribes in developing community energy plans and alternative energy solutions
  • Complete a regional transportation plan
  • Develop in-house capacity to advocate and address road needs
  • Prevent closure of small village schools in the region
  • Evaluate and develop new services opportunities (climate change, water system permitting, firefighting training)
  • Enter into agreements for Child Support Enforcement services for TCC tribes
  • Provide village-based employment training opportunities
  • Expand Summer and Adult Subsidized Employment Program-year round
  • Expand youth leadership opportunities
  • Double number of certified and licensed Tribal Child Care and Foster Care Providers
  • Provide vocational skills training in the villages
  • Improve quality of public services through expanded VPSO training
  • Provide VPSO services in all communities that request services
  • Reduce illegal alcohol and drug trafficking in villages
  • Expand revenue to create 37 tribal court clerk positions
  • Tribes operating tribal courts will have access to training and technical systems supporting tribal clerks and judges
  • Support TCC social justice initiatives social
  • Enter into agreements for Child Support
    Enforcement services for TCC tribes

Health Services Objectives:

  • **TCC has a comprehensive plan and system for emergency management response
  • Assist tribes with upgrading community water and sanitation systems
  • Assist tribes with water and sanitation facility operations and maintenance
  • Establish a CHAP training center
  • Expand Behavioral Health Aide training
  • Provide career education and training opportunities for home grown health providers
  • Behavioral Health Services are expanded to meet the needs:
    • Increase number of community-based behavioral health
      aides
    • Implement behavioral health services for children
    • Integrate Behavioral Health and Primary Care
  • Substance Abuse intervention and treatment services are expanded to meet the needs:
    • Expand/redesign detox services
    • Address prescription drug abuse
    • Expand treatment aftercare in the villages
    • Reduce tobacco use through education and tobacco
      cessation services
  • Achieve a significant reduction in suicide attempts and completion
  • Support TCC social justice initiatives
  • TCC patients and customers take responsibility for their personal health care and status:
    • Actively encourage and support healthy lifestyles
    • Partner with communities to develop community wellness
      teams
    • Provide clear and complete information to the Native
      community concerning health resources available response
      systems
  • TCC optimized the internal coordination of its various wellness and prevention programs and initiatives:
    • Establish a new Wellness and Prevention department
    • Preventative health screenings are fully integrated in the
      medical home
    • Increased internal coordination with other departments that
      provide wellness and prevention
  • Cancer prevention and screening services are widely available and utilized
  • Significant reduction in obesity levels
    • Expanded community nutrition and exercise programs
  • Current medical services line are expanded to meet needs:
    • Expand dental services capacity and services
    • Expand eye care services
    • Expand maternal and child health services
    • Expand community health center services for the Upper
      Tanana Sub-region
    • Establish more community health centers in the Yukon
      Tanana Sub-region
    • Expand use of telehealth services
    • Expanding coordinated care for Specialty Care Services for
      villages
  • New medical service line are provided to meet needs:
    • Provide additional oncology services in Fairbanks
    • Provide Physical Therapy services in Fairbanks and through
      tele-therapy
    • Provide Geriatric Services
  • TCC has fully integrated care coordination and case management system
  • Long term care services and home care services are accessible and culturally appropriate
  • Expand assisted living services in Fairbanks and subregional hubs

Goal: The TCC Region is well informed about services, empowered and satisfied with services availability and quality.

Administration Objectives:

  • Tribal governments, tribal members, TCC employees
    and partner organizations are informed in a
    consistent and timely manner about TCC services
    policies, and priorities
  • TCC leadership will constantly review customer
    feedback for all services provided

Tribal Client Services Objectives:

  • Develop and maintain an online descriptive matrix (by village) of services, contact phone #, and email address for each TCS and program service unit
  • Develop, deploy and monitor online customer satisfaction survey for all programs and service units
  • Update website for TCS
  • Develop, deploy and monitor online customer satisfaction survey for all programs and service units

Health Services Objectives:

  • Provide excellent patient navigation and advocacy
  • Provide a high level of customer service to patients
  • Engage patients and customers in ownership of the health system
  • Ensure effective customer surveying and feedback