About Central Scheduling
Central Scheduling schedules in-person or Telehealth appointments for 29 medical providers, Urgent Care Department, Lab, COVID-19 Testing, COVID-19 Monitoring, COVID Vaccine, Orthopedic, Family Medicine, Women’s Health, Pediatrics, and nurse care clinics at the Chief Andrew Isaac Health Center.
- Telehealth appointments are scheduled for all patients who reside in the TCC Service Area
- Provide support 7 days a week for the Urgent Care department
- Monday to Friday 8 AM to 5 PM
- Saturday to Sunday 8 AM to 6 PM
- Provide support to 24 villages in the TCC Service area
- Villages with no health aid, we are the emergency dispatch to the emergency phone
- Village with no behavioral health aid, we are the emergency dispatch for the behavioral health.
- Coordinate Zoom Visits in village health clinics
- Schedule with Primary Care Provider or Care team and coordinate travel authorization request
What Central Scheduling Does Not Do
- Central Scheduling staff does not diagnose any patients– this is the role of the Medical Provider or any RN
- No more Walk-Ins. All patients must have a schedule appointment to be seen.
More About Central Scheduling
Patients can all the Chief Andrew Isaac Health Center at 907-451-6682 to schedule an appointment. Central Scheduling staff will ask for the following information in order to schedule your appointment:
- Date of Birth
- Patient Name
- Address
- Phone number
- Email (for Telehealth Zoom appointments or Patient Portal)
- Reason for being seen
Departments that schedule their own appointments
- Dental Department
- Diabetes Department
- General Surgery
- Physical Therapy
- Behavioral Health
- Eye Clinic
- Women, Infants, and Children (WIC)
- Radiology
When a person is calling on behalf of a patient and are not authorized in the Chart, the following must be completed with the Health Information Management Department (HIM):
- Verbal Request must be taken by the HIMs Department– Central Scheduling is not able to forward requests to the HIMS department.
- When calling HIMs, leave a voicemail. The phones at HIMs are still going straight to voicemail but are monitored throughout the work day.
- For any requests that are time sensitive due to appointments or travel for appointments please make sure the form or email subject line is labeled High Priority when sending HIMs the request form or have the Patient include that in their Voicemail.
- For all other requests they will be sorted in order in which it was received.
If person is not listed, but the Patient does in fact want to have that person to have access to their information, HIMs will take a Verbal Request or the Patient will need to fill out the Release of Information Form and send it to the HIMs Department
Where can I find the Medical Release Request form?
You can download the Medical Request Form here: MEDICAL REQUEST FORM (PDF)
How can a Request be submitted?
- Email: medicalrecords@tananachiefs.org
- Fax: 907-459-3867
- Phone: 907-451-6682 ext. 3630
- Interoffice Mail: HIMs Department @ South Davis Building
Central Scheduling has CMA Schedulers who either have their Associates degree and/or their Certificate in Medical Assisting. Medical Assistants are multi-skilled allied healthcare professional who may administer medications, assist with minor procedures, record vital signs, take medical histories, prepare patients and rooms for examinations, handle laboratory specimens, provide patient education, and much more.
- Credentialed Scheduling Staff
- We have both CMA’s, and non-medical schedulers
- CMA schedulers can relay results, where non-medical staff cannot
- Central Scheduling Call Volume
- receives on average 500 calls per day
- reschedules on average 100 appointments per day
Central Scheduling is under the realm of Treatment as we assist patients and health care providers coordinate healthcare services and are trained in HIPAA.
Within HIPAA, Central Scheduling asks questions to assist and to understand the patient’s needs and or concerns. The scheduler may ask further questions to identify if the call needs to be handed to a RN Triage or to create a patient case- note in the chart that is sent directly to the care team.