Engaged, Self-reliant and Satisfied Customers

Goal: The TCC Region is well informed about services, empowered and satisfied with services availability and quality

ADMINISTRATION OBJECTIVESTRIBAL CLIENT SERVICES  OBJECTIVESHEALTH SERVICES OBJECTIVES
Tribal governments, tribal members, TCC employees
and partner organizations are informed in a
consistent and timely manner about TCC services
policies, and priorities
Develop and maintain an online descriptive matrix (by village) of services, contact phone #, and email address for each TCS and program service unitProvide excellent patient navigation and advocacy
TCC leadership will constantly review customer
feedback for all services provided
 
Develop, deploy and monitor online customer satisfaction survey for all programs and service unitsProvide a high level of customer service to patients
Engage patients and customers in ownership of the health system
Update website for TCS Ensure effective customer surveying and feedback
Develop, deploy and monitor online customer satisfaction survey for all programs and service units