Patient rights and responsibilities are an important component of offering high quality health services. We make every effort to achieve this high standard through adopting this patient rights and responsibilities policy.
All patients are entitled to rights which we strive to uphold to provide quality services.
- The right to be treated with respect, consideration, and dignity.
- The right to receive preventive and curative services which are based on current standards of care and knowledge in a manner which is responsive to the patient’s cultural, emotional, social and spiritual needs.
- The right to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.
- The right to a full explanation and understanding of the diagnosis, the nature and purpose of all proposed treatments, prescribed drugs or diagnostic procedures. This includes: risks, side effects, probable outcomes, reasonable alternatives and the consequences of no treatment. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person. TCC or another agency will provide a language interpreter when necessary.
- The right to consent to or refuse any procedure, test, or treatment (to the extent permitted by law) and to be informed of the probable consequences of this action. TCC will assist patients who request assistance in the development of Advance Directives and completion of Living Wills.
- The right to consult with a health care provider about emergency conditions and to receive treatment in a timely manner.
- The right to know the name, professional training and license of personnel involved in their care and treatment.
- The right to choose a health care provider for appointments at Medical, Eye Clinic, Dental Clinic, and the Behavioral Health; and, the right to prior notification if the scheduled provider is unavailable at the time of the appointment.
- The right to review all records pertaining to their care in the presence of a health care provider, except when contraindicated for medical or therapeutic reasons .
- The right to expect privacy and confidentiality for all services, information, and records, except when released by your written consent, or by court order or by judicial requirement.Federal guidelines will be followed for confidentiality of drug and alcohol abuse patient records.
- The right to information about pain and pain relief measures; health professionals committed to state-of-the-art pain management, who will address reports of pain.
- The right to change his/her provider if other qualified providers are available, except when contraindicated for medical or therapeutic reasons.
- The right to refuse to participate in research activities.
To promote positive outcomes and the most efficient use of medical resources, patients must actively participate in their own care and treatment by accepting:
- The responsibility to provide complete and accurate information to the best of his/her ability about his/ her health, any medications, including over the counter products and dietary supplements and any allergies or sensitivities.
- The responsibility to inform the provider if information about a diagnosis or treatment is unclear and to request further information until completely satisfied with the explanation.
- The responsibility to work with the health care provider to develop an acceptable plan of care and to follow that plan, including medications, lifestyle changes, tests and follow-up appointments.
- The responsibility to observe and advise the health care provider if health does not improve as expected, if there are adverse reactions to drugs, or if new symptoms develop.
- The responsibility to be on time for scheduled appointments, notifying the health care provider when unable to keep an appointment.
- The responsibility to tell the TCC Health Services about any alternate funding resources such as Medicaid, Medicare, or health insurance available to pay for their care and to cooperate in applying for and obtaining alternate resources.
- The responsibility to arrange transportation to appointments and for lodging and food when traveling to another village/city for health care. It is the responsibility of village residents to contact their Health Aide or contact CAIHC Contract Health for information.
- The responsibility to pay for travel and health services by private providers unless prior funding authorization has been obtained from TCC or other payers, such as Medicaid, VA, Tri-care, private insurance, etc.
- The responsibility to treat health care providers and staff with courtesy and respect.
- The responsibility to make suggestions for improving services.
- The responsibility to complain when you feel you are being treated improperly and to work toward a reasonable resolution of the complaint.
- The responsibility as a patient to ask your health care provider what to expect regarding pain and pain management, discuss pain relief options, develop a pain management plan, ask for pain relief when pain first begins, help to assess your pain if your pain is not relieved, and discuss any worries you have about taking pain medication.
- The responsibility to provide a responsible adult to escort/transport him/her home from care appointments and remain with him/ her for 24 hours, if required by his/her provider
- The responsibility to inform TCC about any living will, medical power of attorney, or other directive that could affect his/her care.