Patient Feedback

We are here to help. After your visit, we send a message (to your phone or email) asking for feedback on your patient experience. We want to hear about your comments, concerns, or suggestions so we can correct problems. We value your feedback and use this to improve the experiences for all our patients. If you have a complaint, concern or suggestion regarding any aspect of your care, please ask to speak directly to:

  1. The person involved
  2. That person’s supervisor or the department director.

If you have voiced your concern to the department director and feel it has not been resolved, or if you wish to make a formal complaint, please speak with the Patient Experience Manager/Patient Navigators. You may be asked to put your comments in writing. When submitting information, please give as detailed information as possible. If you like, you can use this format in submitting complaints:

    • The problem: Clearly state what’s wrong with your health care
    • The solution: Politely state what you believe will resolve your concern
    • The recap: State why you’re disappointed in your health care
    • The deadline: Provide a date by which you’d like a response

How to submit

Please email complaints or concerns to our Patient Experience Team

or mail it to:

Patient Experience Team
1717 W. Cowles Street
Fairbanks, AK 99701

or call TCC’s Patient Experience Program at
907-451-6682 ext. 3143,3484,3792

All complaints or concerns will receive a response within 30 days or sooner.