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Quality Management
The goal of the Quality Management Department is to support
the Health Services Division in the development of patient/customer
driven systems of care and service. The four guiding principles
of Quality Management are commitment to customer/patient satisfaction,
improvement of processes through the plan, design, measure,
assess, improve (PDMAI) model, management by accurate information
and reliable data with respect for people and their beliefs.
We address and make an effort to meet the needs of all our customers.
We are guided by following the policy and procedures for customer
complaints, incident reports and other opportunities for improvement
which includes tracking, monitoring and offering feedback to
customers in a timely fashion.
The primary goals of the QM Department are:
- Setting goals for improvement of patient health status by
maintaining accreditation status from the Accreditation Association
for Ambulatory Health Care, Inc. (AAAHC).
- Maintaining a centralized credentialing repository for Licensed
Independent Providers (LIP), which includes physicians, dentists,
optometrists, psychiatrists, psychologists, and allied health
professionals such as physician assistants and nurse practitioners.
- Health practitioners are credentialed by a process that meets rigorous national standards.
- Integrating clinical and non-clinical cost of care and patient outcome objectives into the
quality-based strategic plan.
- Incorporating findings of QM activities into the Health Servics strategic plan.
- Maintaining the highest degree of employee competence/satisfaction
and customer/patient satisfaction, through the use of questionnaires
which are used to assess and meet customer needs and performance indicators.
- Serving as an advocate for the customer/patient in resolution
of concerns which improve the overall delivery system.
- Effectively adopting Total Quality Management (TQM) principles
throughout the Health Department.
The Quality Management Department staff are available, Monday-Friday, 8 A.M - 5 P.M.
The staff consists of the Program Director, #3156; Medical Staff Services Program Manager, #3409;
Patient Advocate, #3143; Program Technician, #3161.
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